Our General Terms & Conditions
The terms and conditions detailed below apply to all online bookings at www.romneyskendal.co.uk
When you make a booking, your contract (which shall include these terms and conditions) will be with Romneys 72 Milnthorpe Road Kendal Cumbria LA9 5HG (referred to in these terms and conditions as Romneys).
All rates featured on the Romneys Website are offered subject to availability and Romneys reserves the right to refuse any booking for good reason.
All prices shown online are in £’s per room per night (unless otherwise stated) All prices include Value Added Tax at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you has received your confirmation number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the bar and restaurant). Such charges will be payable by you as you take these services and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with Romneys that you irrevocably authorise Romneys to debit your credit or debit card (see ‘Deposits and Pre-payments’ below) for the amount of any shortfall.
What the Price Includes
Website prices include the specific accommodation with colour TV, tea and coffee making facilities and private en-suite bathroom. The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice.
All rooms and rates offered by Romneys are subject to availability. Limited numbers of suitable rooms may be allocated to individual rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered to the Customer at a higher price.
We sadly do not allow pets in our accommodation here at Romneys we do however allow them in the bar area.
Romneys has free car parking available on a first come first served basis.
Checking In and Out
Rooms are available from 3.00pm on the day of arrival. Guests are requested to vacate their rooms by 11.00am on the day of departure.
No meals are included in the rates for accommodation
Full payment for accommodation is required on arrival, less any advance payments must be made
Romneys accepts all major credit cards, including Maestro, MasterCard and Visa.
Credit facilities are not offered to private individuals.
A credit card or debit card is required to guarantee your reservation. If your reservation is cancelled with more than 14 days’ notice no fee will be charged. If cancelled within 14 days of arrival or in case of no-show, we reserve the right to charge 100 percent of the full agreed price.
Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Romneys; or cancel your reservation and receive a full refund of any monies which you have paid to Romneys in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
We strongly recommend that you take our Holiday Insurance against cancellation, curtailment and loss of baggage, personal effects and money.
Romneys reserves the right to judge acceptable levels of noise or behaviour of Customers, guests or representatives, who must take all steps for corrective action as requested by Romneys. In the event of failure to comply with management requests, Romneys may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of Romneys not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Customer are expected to adhere to this policy and Romneys may, without incurring any liability to the Customer, remove from the premises any person or persons offending against this policy.
Complaints or Comments
Any complaint or comment regarding your stay at Romneys should be made in the first instance to the manager at the time of your stay so that it can be resolved at the time.
Problems which cannot be resolved there and then should be notified in writing to:
The Manager, Romneys, 72 Milnthorpe Road Kendal Cumbria LA9 5HG.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Romneys will not be responsible for any loss or damage which you may suffer arising out of events beyond our control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company’s liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in which the hotel is situated.
VAT Reg: 311 1140 81 C.I.B. Restaurant and Bar Ltd (trading as Romneys)